As almost every item we make is made to order, we do not accept returns or exchanges.
Nevertheless, if you encounter a problem with your order, please contact us and we will try our best to help you out!
*** If your order has been approved for refund, 15% restocking fees will apply to the amount of the refund.
*** Shipping fees are NOT refundable.
Please understand that the items are handmade and might present some very light defects, that are nonetheless non apparent when properly installed.
*** ALL ORDERS CURRENTLY TAKE2-3 WEEKS TO SHIP ***
*** DUE TO THE ACTUAL COVID19 CRISIS WE LIVE IN, ADDITIONNAL DELAYS MAY APPLY *** BUT WE STILL SHIP :) ***
*** TO OFFER YOU THE BEST SHIPPING RATES, SHIPPING DOES NOT INCLUDE TRACKING NUMBER *** IF YOU'D LIKE TO HAVE A TRACKING NUMBER, PLEASE SELECT THE TRACKING OPTIONS IN THE SHIPPING DETAILS ***
NORMAL DELAYS / For Canada residents : Once we receive your fabric, we make the shift boot and ship it to you withing the next two (2) days. Please expect about three (2) to four (3) weeks to receive your new shift boot!
NORMAL DELAYS / For International customers : The same process for Canada residents applies to your order, but the delivery might take up to five (5) weeks to get to you.
EUROPE/UK/AUSTRALIA : it has been brought to us that our customers can receive their orders around a month and a half after it was shipped. Please be patient... Your order will get to you!!!
We are working hard to improve our shipping delays, but we thank you for your patience and comprehension.
* We are not responsible for lost or damaged packages.
*To offer you the best shipping rates, we do not provide a tracking number. If you'd like to get one, additional fees will apply, you have to choose the proper shipping options for tracking.
PRIVACY & SAFETY
Our website host provides a safe server that protects your personnal information.
Your personnal information will never be used for other than to deliver your order or answer your inquiries.
Your personnal information will never be used for promotion or survey purposes.
We also do not collect your payment information. Every transaction made on our website is processed instantly without stocking the payment details.